PC World
Technology Annoyances

Technology Annoyances



Welcome! PC World editors are working on a story about the annoying things technology companies do to their customers. Please take a look at the following list of frustrating practices and let us know which ones bug you the most. We'd also like to hear about your experiences with specific companies.


Annoyance: Rebates
Description: To get the advertised price for a product, you must fill out a big form, cut up the packaging of your purchase, and mail it all in for a rebate that comes weeks later--if ever.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Exclusivity Deals
Description: You like the iPhone? Then you have to sign with AT&T. Many cool new phones don't show up on competitor sites for weeks or even months.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Sunsetting software
Description: My software works fine but the company is crippling its features or withdrawing support in order to persuade me to buy an upgrade.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Marketing crapware
Description: Software and icons you never asked for appear on a new desktop or are placed on your PC when you install new software.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Skimpy tech support for Web services
Description: You're having problems with a Web application or service and find that the site's technical support consists of an FAQ that doesn't answer any difficult questions.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Spamming customers
Description: You give a company your email address and all the sudden you're getting a message a day from them.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Canned response to e-mail
Description: You send in e-mail describing a problem and get a canned response that doesn't even address the problem.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Preferential treatment for business customers
Description: If you're a business customer you get lavish support, but help is hard to find if you're a consumer.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: No way to recover lost software.
Description: Online music/video stores won’t replace your purchases if you lose them.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Upsells
Description: You buy something online and the company calls to “confirm” your purchase -- and try to sell you warranties, accessories and other overpriced extras.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Splash pages
Description: You go to a site for content and can't get to it without seeing a full-screen ad.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?

Annoyance: Nagging for money
Description: You're already a customer, but a company keeps hitting you up to upgrade or otherwise buy additional products.
How annoying is this?
Not at all annoying
Mildly annoying
Moderately annoying
Very annoying
Extremely annoying
Don't know/Not applicable

Have you had an experience with this annoyance you'd like to tell us about?


Is there some annoyance that we missed? Please describe it for us.

If you're willing to be interviewed by a PC World writer for this story, please give us your name, phone number, and e-mail address and let us know the best times to reach you.
Name
Email address
Phone number
Best time to reach you

Thank you for taking the time to fill out this survey. Your answers will form an important part of an upcoming PC World article.

Ed Albro
Editor, PC World